When Maureen McKenna was six weeks into her job as Glasgow’s director of education, staff at one of her schools were threatening to go out on strike.
A pupil at Drumchapel High had brought a weapon in to class and she was refusing a request for him to be permanently excluded.
She recalls how she took a phone call from a union rep describing the alarm among staff.
Ms. McKenna says she “took a deep breath” and told him the staff must do what they had to do.